Terms of use
Terms of use
FeedBox Terms & Conditions
Last Updated: 18 February 2026
1. Introduction
Welcome to FeedBox (“we”, “our”, “us”). These Terms and Conditions govern your use of our website www.feedbox.co.za and any purchases made through it.
By accessing or using this website, or purchasing our products, you agree to comply with these Terms under South African law. If you do not agree, please do not use the website or buy our products.
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2. Company Information
Business Name: FeedBox (Pty) Ltd
Last Updated: 18 February 2026
1. Introduction
Welcome to FeedBox (“we”, “our”, “us”). These Terms and Conditions govern your use of our website www.feedbox.co.za and any purchases made through it.
By accessing or using this website, or purchasing our products, you agree to comply with these Terms under South African law. If you do not agree, please do not use the website or buy our products.
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2. Company Information
Business Name: FeedBox (Pty) Ltd
Email: info@feedbox.co.za
Phone: +27 65 989 5827
Physical Address: Unit 19, Mimosa Centre, 2 Mimosa street, Hermanus
Country: South Africa
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3. Legal Compliance
These Terms comply with South African legislation:
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3. Legal Compliance
These Terms comply with South African legislation:
• Consumer Protection Act
• Electronic Communications and Transactions Act
• Protection of Personal Information Act
Nothing in these Terms limits your statutory rights under South African law.
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4. Products and Services
FeedBox sells small animal feed, including but not limited to:
Nothing in these Terms limits your statutory rights under South African law.
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4. Products and Services
FeedBox sells small animal feed, including but not limited to:
• Oat hay
• Teff
• Lucerne
• Rabbit pellets
We reserve the right to:
We reserve the right to:
• Modify or discontinue products without notice
• Correct pricing errors
• Limit quantities
All product descriptions and images are as accurate as possible but may differ slightly from the actual product.
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5. Pricing and Payment
All product descriptions and images are as accurate as possible but may differ slightly from the actual product.
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5. Pricing and Payment
• All prices are in South African Rand (ZAR) and include VAT.
• Prices may change without prior notice.
• Full payment must be made before dispatch.
Accepted payment methods: EFT, PayFast, credit/debit cards.
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6. Delivery Policy
Accepted payment methods: EFT, PayFast, credit/debit cards.
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6. Delivery Policy
• We deliver nationwide within South Africa.
• Delivery times are estimates and depend on courier availability.
• Risk in goods passes to you upon delivery.
• FeedBox is not responsible for delays caused by third-party couriers or unforeseen events (e.g., load shedding, weather).
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7. Returns and Refunds (CPA Compliant for Animal Feed)
7.1 Defective or Damaged Goods
If feed products arrive spoiled, damaged, or not as described:
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7. Returns and Refunds (CPA Compliant for Animal Feed)
7.1 Defective or Damaged Goods
If feed products arrive spoiled, damaged, or not as described:
• You must contact FeedBox within 24 hours of receiving your parcel.
• Proof is vitally important: provide clear photos of the product and packaging.
• Once confirmed, we will arrange replacement or refund.
• Refunds are processed within 7–14 business days.
• FeedBox covers return shipping costs for defective goods.
Note: FeedBox does not accept returns for feed that was purchased correctly but is simply unwanted, as animal feed is a consumable product.
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8. User Responsibilities
You agree not to:
Note: FeedBox does not accept returns for feed that was purchased correctly but is simply unwanted, as animal feed is a consumable product.
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8. User Responsibilities
You agree not to:
• Use the website unlawfully
• Provide false or misleading information
• Attempt to hack or interfere with website functionality
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9. Intellectual Property
All content on this website (logos, branding, images, text) is the property of FeedBox and may not be reproduced without written consent.
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10. Limitation of Liability
FeedBox is not liable for:
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9. Intellectual Property
All content on this website (logos, branding, images, text) is the property of FeedBox and may not be reproduced without written consent.
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10. Limitation of Liability
FeedBox is not liable for:
• Indirect or consequential loss
• Loss of profits or business
• Website downtime
This does not limit liability where prohibited by law.
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11. Privacy and POPIA Compliance
We collect and process personal information in accordance with the Protection of Personal Information Act (POPIA).
Information we collect:
This does not limit liability where prohibited by law.
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11. Privacy and POPIA Compliance
We collect and process personal information in accordance with the Protection of Personal Information Act (POPIA).
Information we collect:
• Name, surname
• Contact details (email, phone)
• Delivery address
• Payment information
Purpose of collection:
Purpose of collection:
• Process and deliver orders
• Communicate with customers
• Improve products and services
We do not sell personal information. For full details, see our Privacy Policy below.
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12. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Disputes fall under the jurisdiction of South African courts.
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13. Changes to Terms
We may update these Terms at any time. Updated versions will be posted on this page.
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FeedBox Privacy Policy (POPIA Compliant)
1. Introduction FeedBox respects your privacy and complies with the Protection of Personal Information Act (POPIA).
2. Information We Collect
We do not sell personal information. For full details, see our Privacy Policy below.
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12. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Disputes fall under the jurisdiction of South African courts.
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13. Changes to Terms
We may update these Terms at any time. Updated versions will be posted on this page.
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FeedBox Privacy Policy (POPIA Compliant)
1. Introduction FeedBox respects your privacy and complies with the Protection of Personal Information Act (POPIA).
2. Information We Collect
• Name, surname
• Contact details (email, phone)
• Delivery address
• Payment details
3. Purpose of Collection
3. Purpose of Collection
• Process and deliver orders
• Communicate updates or promotions
• Improve products and services
4. Sharing Information
4. Sharing Information
We do not sell personal information. Information may be shared with:
• Payment processors
• Delivery couriers
5. Data Security We take reasonable measures to protect personal information from loss, theft, or misuse.
6. Access and Correction You may request access or correction of your personal information by contacting info@feedbox.co.za.
7. Consent By using our website, you consent to the collection and processing of your personal information as described.
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FeedBox Refund & Returns Policy
1. Refund Eligibility
5. Data Security We take reasonable measures to protect personal information from loss, theft, or misuse.
6. Access and Correction You may request access or correction of your personal information by contacting info@feedbox.co.za.
7. Consent By using our website, you consent to the collection and processing of your personal information as described.
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FeedBox Refund & Returns Policy
1. Refund Eligibility
• Defective or damaged feed products
• Feed that does not match the product description
2. Refund Request Process
2. Refund Request Process
• Contact FeedBox within 24 hours of delivery
• Provide clear photos of the product and packaging
• Include your order number
3. Refund Method
3. Refund Method
• Refunds are processed via the original payment method
• Processing time: 7–14 business days
4. Return Shipping
4. Return Shipping
• Defective or damaged goods: FeedBox covers return shipping
• Non-defective goods: returns are not accepted
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